A case in Flash PD is the container for one investigation (or one matter, per your agency's rules). Everything you care about (evidence, chats with the assistant, reports) lives inside that case.
When you start New case, fill in whatever your agency requires (case number, title, classification, and so on). If you do not see a create button, your role may be limited; ask a supervisor.
Many teams use case instructions as a short briefing for the assistant: jurisdiction, names to treat carefully, what “done” looks like for this file, or tone for reports. Update instructions when the case pivots so answers stay useful.
Use tags for quick grouping (unit, priority, court date). Avoid personal or slang tags if others need to search later.
The case activity view is a running log of important actions on that case (uploads, edits, sharing) so you can catch up after time away.
After evidence is processed, Flash PD surfaces entities tied to the case (people, phones, places, and similar items extracted from the material). Open an entity to see where it appears in your evidence so you can verify before you rely on it in court or in a memo.
The case summary gives a high-level narrative of what is in the file. Treat it as a starting point: always verify against source evidence, especially for legal decisions. If the case is still empty, the summary may not be available yet.
If someone deletes a case, it may only be soft-deleted (recoverable). Permanent deletion is usually restricted. Follow your records policy and ask an admin before purging anything.