Bookmarks are shortcuts back to a case or a chat you revisit often. Name them with date + topic so teammates understand what they are opening.
The notepad is for case notes that should live outside chat history: working theories, interview prep, reminders. Some teams paste assistant answers here after editing them into agency voice.
Spreadsheets in Flash PD are usually derived tables (lists of items, timelines exported as tables, and similar). When you download one: